Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. 

Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label. 

Please email: admin@mati-boutique.com with your refund claim.

* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging. 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.  

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.